Shipping
Yes, it is self-arranged by the customer. Please select 'Self Pick-Up' during checkout and contact Customer Service via WhatsApp at +60 11 1267 1374 immediately after making the payment.
| SHIPPING TABLE | ||||
| COUNTRIES | SHIPPING | RATE | FREE SHIPPING | DURATION |
| West Malaysia | Express | RM10 | Order above RM100 | 1-3 Days |
| Sabah & Sarawak | Express | RM10 | Order above RM100 | 4-7 Days |
| Singapore | Express | RM40 | Order above RM400 | 1-3 Days |
All orders placed before 2 pm will be processed and dispatched the next day to the courier company, CITY-LINK. Thereafter, it normally takes 1–3 working days for CITY-LINK to deliver the parcel to your doorstep. Please note that this does not include public holidays and weekends.
CITY-LINK is our default courier company at the moment.
Email notifications will be sent out to your registered mailbox to keep you updated on your order status. You will receive payment and order confirmation emails soon after your order is placed successfully, followed by shipping notification email with your tracking info after the parcel has been dispatched.
Please contact us at [email protected] if your parcel does not arrive in time. Our representative will get back to you as soon as possible.
Contact us as soon as you can via email at [email protected] (10:00am-6:00pm) and we'll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order.
UNCLAIMED PARCEL POLICY
In the event whereby, due to ill-timing and/or other circumstrances you have failed to receive the parcel, we will not be liable to retrieve the parcel in any way or form until it is returned to us within the return-period policy of the carrier. You are encouraged to make personal arrangements with the carrier, and should you chjoose for us to re-send the patrcel, additional shipping fees will be charged, and no cancellation nor refund will be executed.
